The Black Week has led to an enormous surge in orders, and we sincerely thank you for that! We’re working tirelessly to dispatch your orders as quick as possible.
Additionally, we would like to inform you that DHL is facing some challenges due to the overload at the Bremen parcel center. Unfortunately, not all full containers are being collected from our warehouse, causing delays.
We anticipate longer delivery times of at least 24 to 48 hours for DHL shipments. We kindly ask for your understanding and assure you that we are doing our utmost to minimize the impact on your orders.
As a result, there is currently an unusual situation where you will receive shipping confirmations, but processing of packages at the Bremen hub is delayed.
Good news at the end: We also want to let you know that orders shipped via UPS are not currently affected by these delays. They are all being collected from us and processed directly at the parcel center.
Thank you very much for your patience and trust.