If you could not find the answer you are looking for, feel free the open a new request via the button „Anfrage einreichen“. Here you find the contact form.
You can review the state of a support ticket under „Meine Aktivitäten“.
Important: Please note, that your Shop-Password is not automatically the Service-Password!
If you’ve communicated with our support staff through email previously, you’re already registered. You probably don’t have a password yet, though.
You can get one here:
Of course nobody has to use the Servicecenter. You can get the same help if you use the email address firstname.lastname@example.org.
We hope we could help you.
If you have any questions, please let us know.